Thank you for purchasing from Bokanite LLC. To ensure your shopping experience, please carefully read the following return policy before requesting a return.

I. Return Request Time

To return an item, please contact our customer service team within 7 days of receiving the item to submit a return request. Return requests submitted after this timeframe may not be processed.

II. Eligible Return Situations

You can request a return or refund in the following situations:

The item has a quality issue;

The item was damaged during shipping;

The received item does not match the order information.

When requesting a return, please provide your order number and relevant photos so we can verify the situation.

III. Return Item Requirements (This includes both opened and unopened products)

To ensure smooth return processing, returned items must meet the following conditions:

The item is unused and undamaged;

The item is in its original condition and does not affect resale;

The item’s packaging is intact and includes all accessories, instructions, and original packaging materials.

If the item does not meet the above conditions, we may not be able to accept the return request. IV. Situations Where Returns Are Not Supported

Returns are generally not supported in the following situations:

The product has been used or damaged by the customer;

The return application period has expired;

Damage caused by improper use;

Special promotional or customized products (as specifically stated on the page).

V. Return Process

The return process is as follows:

Contact customer service to submit a return request;

Customer service reviews and confirms eligibility for return;

Return the product to the address provided by customer service;

After receiving the product and confirming that it meets the return conditions, we will process the refund within 7-10 business days.

The refund will be returned to the original payment method.

VI. Return Shipping Costs

If the return is due to product quality issues or incorrect item delivery, we will bear the return shipping costs;

If the return is due to personal reasons, the buyer must bear the return shipping costs.

VII. Contact Us

For returns or inquiries, please contact us via:

Email: daniel@bokanite.online
Phone: +1 5632918220
Address: 3001 CABANA DR UNIT 190F LAS VEGAS, NV 89122

We are committed to providing every customer with high-quality outdoor gear and a satisfying shopping experience.